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STEAM SANTA

SPECIALS EXTRA TICKETS

read the below information
carefully  before purchasing

IMPORTANT NOTICE: THIS PAGE MUST ONLY BE USED FOR EXISTING STEAM SANTA SPECIALS CUSTOMERS WHO HAVE ALREADY BOOKED TICKETS VIA THE RAILWAY'S OFFICIAL TICKETSOURCE ACCOUNT TO ADD ADDITIONAL PASSENGERS. DO NOT USE THIS TO MAKE ENTIRELY NEW BOOKINGS AS THEY WILL NOT BE VALID.

On this page customers for our 2021 Steam Santa Specials can add additional passengers to their existing bookings. It is not for those looking to make entirely new bookings for this event - any such purchases will NOT be valid and NO REFUND will be given.

THIS PAGE SHOULD ONLY BE USED FOLLOWING

APPROVAL BY A MARKETING AND COMMERCIAL TEAM MEMBER.

IMPORTANT INFORMATION

  • This page is for existing 2021 Steam Santa Specials customers only and not for making entirely new bookings for this event - any such purchases will NOT be valid and NO REFUND will be given.

  • Each booking can only add additional passengers via the following method once - this is to ensure that we have sufficient presents for the number of children attending, prevent overcrowding, and reduce the risk of fraud.

  • The deadline to make such bookings will be the Wednesday of the week in which you are booked to travel to guarantee the above.

  • The general Terms and Conditions of our 2021 Steam Santa Specials (see below) will apply to all additional customers. 

  • Each total booking (including the passengers included in the original TicketSource booking) must not exceed 8 adults/children aged 3 or over. Extra babies/toddlers aged 0 - 2 may be included above this on the strict condition that they can travel safely on the lap of a responsible adult.

INSTRUCTIONS

 

After reading the below carefully, use the payment portal contained on this page to add additional persons to your booking.

YOU WILL NEED

  • Your six-letter TicketSource booking reference (provided in your purchase email and on your ticket).

  • The surname of the person who booked the original tickets.

  • The data 

  • Information about the ages of the additional children attending.

After reading the below carefully, use the payment portal contained on this page to add additional persons to your booking. If you will be purchasing tickets from both payment categories then we strongly advise that you do this on a computer rather than a mobile device for ease of use.

STEP 1: HOW TO PURCHASE

Use the below icon to access our website's payment portal.

 

STEP 2: ADDING ADDITIONAL PASSENGERS

 

Add the additional passengers (each payment type can be used several times) based upon the following age-based costs, using the 'quantity' option for the number required from each category:

Additional passengers aged 3 and over: £12.50

Additional passengers aged under 3: £5.00

You must ensure that the number of additional persons added plus those already included in your original booking through TicketSource are in accordance with the capacity limits set out above.

STEP 3: LINKING YOUR PURCHASE TO YOUR EXISTING BOOKING - KEY

In the 'Leave us a message (optional)' box, write the following information.

  • Your six-letter TicketSource booking reference.

  • The surname of the original purchaser.

  • The date of travel.

  • The number of additional adults.

  • The number of additional children and ages.

For example: 

 

1ABCD2 - JONES - 04/12/21. 2 additional adults, 1 additional child aged 4, 1 additional child aged 2.

Ensure that all additional passengers are accounted for using this method as it can only be used once for the reasons outlined in the Important Information section.

STEP 3.5: ADDING EXTRA PASSENGERS FROM BOTH OPTIONS

To add additional passengers from both categories, select the number of passengers required from the first category to your basket, press 'add to cart', and then repeat for the second.

 

Please be aware that if you are doing this from a mobile device you will need to return to the online shop page at https://www.bhrailway.co.uk/product-page/christmas-tickets after adding the first option to your cart (cookies will store the information).

If you are doing this on a computer, once you have added the first option to your cart, click on the left-hand side of your screen to return to the online shop page, then select the second dropdown option, select the required number of tickets, then add to cart - the information from Step 3 will handily remain attached to your booking.

We know that the method is neither perfect nor mobile-friendly. However, our volunteer team have found this the only way possible when using our website's software and thank you for your understanding.

STEP 4: CHECKING OUT

Add to Cart and checkout. There's no need to contact us as our Commercial Team volunteers will be monitoring all additional payments and updating our records accordingly. 

Your transaction record should contain the retailer name: BlaenavonRailway. Please be aware that the retailer location will state Luxembourg. Don't worry, this is just where our website development software provider Wix registers its European transactions paid for through its payment portal software - there are no additional charges or exchange fees.

PAYMENT PORTAL BELOW

STEAM SANTA SPECIALS: GENERAL TERMS AND CONDITIONS

N.B - We strongly recommend that you familiarise yourself with the general event information available at https://www.bhrailway.co.uk/steam-santa-specials before booking.
 
Please read the following information carefully:

TICKETS:

 

  • ALL TICKETS MUST BE PURCHASED IN ADVANCE ONLINE – THERE ARE NO ON THE DAY SALES IN 2021. 

  • It is the customer's responsibility to ensure that the correct date and time is selected at the point of booking. We have very limited capacity, and to ensure that everyone has the fairest chance of obtaining tickets at their desired time, we cannot offer exchanges. 

  • Each ticket is valid for ONE return trip departing from Furnace Sidings station at the booked departure time only.

  • All tickets required must be purchased at the time of booking – strict capacity limits mean that we cannot add any additional passengers at a later date.

  • Each ticket can only be scanned once.

  • Tickets must NOT be resold – if you are unable to attend the event for any reason then please contact the Pontypool and Blaenavon Railway/Blaenavon’s Heritage Railway directly so we can explore options and refund and return your tickets to sale if necessary.

  • All tickets are non-transferrable.

 

COVID-19 PREVENTION MEASURES:

To reduce the risk of COVID-19 transmission at our railway, visitors are required to adhere to the following measures.

SELF-ISOLATION:

 

  • DO NOT ATTEND THE RAILWAY IF YOU HAVE COVID-19 SYMPTOMS, ARE IN THE SELF-ISOLATION PERIOD FOLLOWING A COVID-19 DIAGNOSIS OR HAVE BEEN TOLD TO SELF-ISOLATE BY THE NHS WALES TEST, TRACE PROTECT SERVICE.

  • If you are affected by any of the above circumstances, then please contact us to discuss your booking.

 

FACE COVERINGS:
 

  • All visitors aged 11 or over must wear a face-covering whilst travelling aboard our trains and inside our station buildings unless exempt – this is the law in Wales.

  • Passengers travelling alone or with members of their or a member of the household's carer may remove face-coverings whilst seated inside a compartment. However, these must be put back on when interacting with others outside of their household (including volunteers and any other associated event staff) and upon leaving the compartment.

 

COVID-19 PASSES:
 

  • At the time of the general ticket release (8th November 2021), it is the Pontypool and Blaenavon Railway Company (1983) Limited’s understanding that our Steam Santa Specials services and associated outdoor facilities fall below the threshold for which COVID-19 passes would be required.

  • The Pontypool and Blaenavon Railway Company (1983) Limited reserve the right to alter the above should circumstances change.

  • Any such extension of COVID pass regulations would be implemented following Welsh Government regulations and completely outside the control of the Pontypool and Blaenavon Railway Company (1983) Limited.

SOCIAL DISTANCING:
 

  • Visitors must follow all social distancing arrangements in place during their visit.

  • In the event that we are forced to cancel the event because of lockdown restrictions, we will work with our ticketing provider TicketSource to arrange refunds (minus booking fees) to affected customers.

 

GENERAL:
 

  • The Pontypool and Blaenavon Railway Company (1983) Limited reserves the right to alter or cancel any advertised service as circumstances dictate without prior warning.

  • The Fireman’s Shovel tearoom will be accepting card/contactless payments only.

  • Visitors intending to alight at Whistle Inn Halt to visit the adjacent Whistle Inn public house should check beforehand with the venue to confirm opening times and any pre-booking requirements. The Pontypool and Blaenavon Railway Company (1983) Limited can take no responsibility for the provision of facilities or services at this venue.

  • Ensure that you arrive in good time for your booked train. We cannot guarantee that we will be able to reschedule your booking if you miss your departure.

  • Dogs may travel for free but must be kept off seats at all times.

  • Steam locomotives occasionally release cinders and other deposits into the atmosphere. We cannot take responsibility for any damage to clothing or other personal effects caused by such emissions.

 

Please be aware that the above terms and conditions are subject to continuous review. They may be altered to comply with official legislation and guidance at any time and without prior warning.

DEFINITION OF TERMS:
 

  • Pontypool and Blaenavon Railway (marketed as a Blaenavon’s Heritage Railway) – the heritage railway operated by the Pontypool and Blaenavon Railway Company (1983) Limited.

  • The Pontypool and Blaenavon Railway Company (1983) Limited – the not-for-profit charitable organisation (charity number 514809 and company number 01766049 in England and Wales) that operates the Pontypool and Blaenavon Railway (marketed as Blaenavon’s Heritage Railway).

  • TicketSource - Refers to TicketSource Ltd, the Pontypool and Blaenavon Railway's chosen box office and general ticketing provider. 

GENERAL TERMS AND CONDITIONS OF USING OUR WEBSITE

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