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Reopening trains

We're reopening on Saturday 29th August 2020

Tickets must be booked in advance - https://www.ticketsource.co.uk/pbrailway

Welcome back to Blaenavon! You can now book tickets via our TicketSource system. 

Please read this page carefully before booking. 

BOOK A COMPARTMENT FOR YOUR FAMILY/EXTENDED HOUSEHOLD FROM JUST £4.00 PER PERSON*

*Based on 8 people sharing one compartment. In line with new Welsh Government restrictions, from Monday 14th September 2020 bookings for 7 - 8 people will only be permitted if two or more group members are children under the age of 11 and all adults are from the same extended household.

£32.00 per compartment with a maximum of 6-8 persons per compartment.

Trains depart three times per day

11:00am  - 12:30pm - 2:00pm 

 

JOIN US ABOARD YOUR OWN PRIVATE COMPARTMENT FOR A TRIP BACK IN TIME.

Book your tickets now at https://www.ticketsource.co.uk/pbrailway

To help everyone enjoy us safely, we've made a few changes to our service.

TICKETS:

  • DO NOT BOOK TICKETS IF YOU LIVE IN AN AREA SUBJECT TO LOCAL LOCKDOWN RESTRICTIONS OR HAVE BEEN TOLD TO SELF-ISOLATE.

  • All tickets MUST be booked in advance.

    To facilitate social distancing, all tickets will be issued on a per-compartment/accessible space basis for a flat rate of £32 per booking, inclusive of a non-refundable £2.50 booking fee paid to TicketSource. 

  • Although a very limited number of on-the-day tickets may be available, we cannot guarantee this. 
  • Our compartments can accommodate 6 - 8 people each. 

  • In line with new restrictions on people meeting indoors in Wales, from Monday 14th September 2020 bookings for 7 - 8 people will only be permitted if two or more group members are children under the age of 11.

  • Therefore, a group of 7 must include 1 member under the age of 11, and a group of 8 must include 2; with all adults from the same extended household.

  • Tickets will be valid for ONE round trip from Furnace Sidings to Furnace Sidings only.

  • We regret that our ‘Buy Once Ride All Day’ policy is suspended until further notice.

  • By booking a ticket with us, you consent to us retaining your contact information as part of our obligations to the Welsh Government’s Test, Trace, Protect strategy.

CLEANLINESS, HYGIENE AND FACE COVERINGS:

  • We've introduced new hand santiser stations around the railway, and we encourage you to make regular use of them. 

  • All door handles will be sanitised between every service. 

  • From Monday 14th September 2020 people in Wales MUST wear a face-covering in indoor public spaces. 

  • This includes in our station buildings, tearoom and gift shop, and at The Railway Shop in Blaenavon.

  • The Welsh Government has made wearing face-covering on public transport mandatory in Wales.

  • Although we are a heritage railway, legally we are still classed as a public transport provider under these regulations. 

  • In line with these laws, please wear a face-covering or mask when in carriage corridors. These then may be removed whilst your compartment. Please ensure that your mask is replaced when leaving the compartment.

  • Exemptions apply to children under 11 and those who are unable to wear a face-covering because of a medical condition or disability. 

  • DO NOT TRAVEL TO THE RAILWAY IF YOU ARE ILL/EXPERIENCING COVID-19 SYMPTOMS. STAY AT HOME, FOLLOW GOVERNMENT GUIDANCE AND CONTACT US TO CANCEL OR REARRANGE YOUR BOOKING.

 

THE JOURNEY:

  • To help maintain social distancing, please arrive at Furnace Sidings around 15 - 30 minutes before your booked train time.

  • We regret that Big Pit Halt will remain closed until further notice.

  • Although trains will run to Whistle Inn Halt as part of the journey, it will not be possible to alight here. Intending patrons for the Whistle Inn public house must make their own way to and from the venue.

  • At Blaenavon High Level you may alight to stretch your legs and watch the locomotive run around its train. If you do so, please ensure that you maintain a 2-metre distance from others at all times. To help maintain a safe distance, you may wish to use space in the immediate station area. If so, please ensure that you are considerate to our neighbours, especially users of the Pontypool – Blaenavon National Cycle Route.

 

FACILITIES:

  • Toilets will be available at Furnace Sidings and Blaenavon High Level. Please be aware that we will be limiting the numbers able to use them at any time.

  • The Fireman's Shovel tearoom will be open serving a range of refreshments and treats.

  • Eric's Emporium will be open stocking a range of souvenirs and gifts to commemorate your visit.  

  • The Railway Shop in Blaenavon town centre is open on Tuesdays and Saturdays – find out more.

NHS WALES TEST, TRACE, PROTECT SCHEME

 

  • We are proud to support the NHS Wales Test, Trace Protect service in controlling the spread of COVID-19.

  • From the 26th September 2020 it will be possible to check-in at the railway via the NHS COVID-19 app (England and Wales version).

  • For all other visitors, we will collect and maintain a record of their visitor for a period of no more than 21 days.

  • This data is being collected in the interests of protecting the NHS in Wales and saving lives, and will only be used for this purpose.

  • It is compulsory that we collect this data under regulation 12 of the Health Protection (Coronavirus Regulations) (No.2) (Wales) Regulations 2020.

  • For further information on how we use this data, contact info@pbrly.co.uk

 

Please be aware that the above terms and conditions are subject to continuous review. They may be altered to comply with official legislation and guidance at any time and without prior warning.

Frequently asked questions

Do I have to book in advance?


Yes. At present all tickets must be booked in advance of your visit.




Why are you charging a flat fare of £32 per compartment/accessible space?


The £32 fare is the equivalent of a regular family ticket plus one adult ticket reflecting the capacity of a compartment. Please be aware that online bookings are inclusive of a non-refundable £2.50 booking fee that is paid to our ticketing provider, TicketSource.




How many people can fit into a compartment?


6-8 people. Our compartments can accommodate upto 6-8 people. For comfort, we recommend no more than 4-5 adults and 2-3 small children per compartment. IN LINE WITH NEW WELSH GOVERNMENT REGULATIONS, FROM MONDAY 14TH SEPTEMBER 2020 THERE WILL BE A LIMIT OF 6 PEOPLE AGED 11 FOR EACH COMPARTMENT.




How will my tickets be delivered?


By email. Once you have completed your order you will receive a confirmation email containing your tickets. Simply scan them on the contactless scanning device in the booking hall upon your arrival.




Are you pre-allocating specific compartments?


No. When you arrive at Furnace Sidings there will be a short queue for you to join before taking an available compartment. All are standard class, and the glass doors separating the compartments from the corridors allow you to see the scenery on both sides of the line.




Is my ticket valid all day?


No. At present all tickets are valid for ONE round trip from Furnace Sidings to Furnace Sidings only. We regret that our Pay Once, Ride All Day policy is suspended until further notice.




I am travelling on my own or in a smaller group. Can I get a discount?


Unfortunately not. Due to the need to manage visitor numbers whilst adapting to the increased cost of our operation, we are unable to offer any discounts at the current time.




I am a local resident; am I able to take advantage of the previously advertised 1/3rd discount?


No, sorry. We regret that the introduction of planned local resident discount has been suspended until further notice. We hope to introduce this offer as soon as it is practical to do so.




If I miss my booked train will I be able to catch a later one?


It depends on available space. Although we will try our best to reseat you on a later service if possible, we cannot guarantee this. We advise that you arrive approximately 15-30 minutes before your scheduled departure to prevent missing your train.




Are you collecting any data for contact tracing services?


Yes. We are proud to support the Welsh Government's Test, Trace, Protect strategy, and we will be retaining contact details of our customers, making them available to relevant public bodies as necessary. By booking with us, you will be consenting to us collecting and using your personal information for this purpose. Unless needed by public health bodies, all contact-tracing data will be securely destoryed 21 days after collection.




Where do I board the train?


Furnace Sidings. At present all passengers must begin and complete their journey at Furance Sidings.




Can I start or end my journey at another station?


No, sorry. As part of our new COVID arrangements all passengers must begin and complete their journey at Furnace Sidings.




How long does the journey take?


50 minutes. The journey will last for approximately 50 minutes from departing Furance Sidings to your arrival back at the station.




Do I have to wear a face covering?


In carriage corridors. At present the law requires face masks/coverings to be worn when travelling on trains in Wales. However, if you are only travelling with your family/extended bubble then you may remove your mask/covering whilst inside your private compartment. Please remember to replace your mask/covering upon leaving the compartment, taking any used items with you. FROM MONDAY 14TH SEPTEMBER 2020 YOU WILL ALS0 BE REQUIRED TO WEAR A FACE-COVERING WHILST IN INDOOR SPACES, INCLUDING OUR STATION BUILDINGS.




Can I alight at Whistle Inn/Blaenavon High Level to stretch my legs?


Whistle Inn Halt: No. Although trains will be running to Whistle Inn Halt as first part of journey, we regret that will not be possible to alight/board the train here. Any intending patrons for the Whistle Inn public house should make their way there via alternative means. Blaenavon High Level: Yes. At Blaenavon High Level the train will stop for around 15 minutes whilst the locomotive runs around. You are welcome to alight to stretch your legs and watch this procedure take place. When doing so, please ensure that you maintain a 2-metre distance from others at all times. The path at the northern end of the platform provides additional room to help maintain social distancing whilst watching the run-around proedure. We strongly urge that you wear a face covering or mask when moving around the station environment.




Are trains serving Big Pit Halt?


Not at present. Unfortunately, given the increased operating costs (both financial and in terms of volunteer hours), we regret that trains will not be operating to Big Pit Halt. Intending visitors for the Big Pit National Coal Museum of Wales should access this attraction via alternative means.




Will the tea-room and giftshop be open?


The Firemans Shovel Tea-room: Yes! The tea-room will be open to serve hot and cold drinks, ice-cream and light snacks such as cakes. Eric's Emporium giftshop: Yes! Eric's Emporium will be open stocking a range of gifts, toys and souvenirs.




Are the toilets open?


Yes. However, please be aware that space is limited, and you may have to join a short queue before using them.




Can I wait inside the station before my train?


In the immediate station area. Due to the relatively confined nature of the station building, we ask those waiting around and purchasing refreshements from the tearoom to do so outside. This will help us to maintain social distancing.




Can I bring a picnic?


Yes. We have benches located around the Furnace Sidings station site. Feel free to use these for your picnic, ensuring that your group maintains a safe social distance from others at all time. Please dispose of any litter in the bins provided, or take it home with you.




Can I bring my dog?


Yes! Well-behaved dogs are welcome and travel for free. Just please keep them off the seats - dog hair isn't easy to get out of our heritage upholstery!




Can I bring my elephant?


Cuddy toy elephants are certainly welcome! However, we regret life-sized elephants aren't permitted on our trains at this moment in time.





© 2020 Pontypool & Blaenavon Railway Company (1983) Ltd 

 

The Pontypool and Blaenavon Railway Company (1983) Ltd is a not-for-profit, volunteer-run charitable organisation.

Registered in England and Wales. Company number 01766049.

 Registered office: 33 Broad Street, Blaenavon, Torfaen, NP4 9NF

Website created by EDWARDS PRINT on behalf of the Pontypool and Blaenavon Railway Company (1983) Ltd

Designed by Thomas Edwards and edited by Jamie Warner.

Registered charity number: 514809 in England and Wales.

 

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