Frequently asked questions
Do I have to book in advance?
Yes. At present all tickets must be booked in advance of your visit.
Why are you charging a flat fare of £32 per compartment/accessible space?
The £32 fare is the equivalent of a regular family ticket plus one adult ticket reflecting the capacity of a compartment.
How many people can fit into a compartment?
How will my tickets be delivered?
By email. Once you have completed your order you will receive a confirmation email containing your tickets. Simply scan them on the contactless scanning device in the booking hall upon your arrival.
Are you pre-allocating specific compartments?
No. When you arrive at Furnace Sidings there will be a short queue for you to join before taking an available compartment. All are standard class, and the glass doors separating the compartments from the corridors allow you to see the scenery on both sides of the line.
Is my ticket valid all day?
No. At present all tickets are valid for ONE round trip from Furnace Sidings to Furnace Sidings only. We regret that our Pay Once, Ride All Day policy is suspended until further notice.
I am travelling on my own or in a smaller group. Can I get a discount?
Unfortunately not. Due to the need to manage visitor numbers whilst adapting to the increased cost of our operation, we are unable to offer any discounts at the current time.
I am a local resident; am I able to take advantage of the previously advertised 1/3rd discount?
No, sorry. We regret that the introduction of planned local resident discount has been suspended until further notice. We hope to introduce this offer as soon as it is practical to do so.
If I miss my booked train will I be able to catch a later one?
It depends on available space. Although we will try our best to reseat you on a later service if possible, we cannot guarantee this. We advise that you arrive approximately 15-30 minutes before your scheduled departure to prevent missing your train.
Are you collecting any data for contact tracing services?
Yes. We are proud to support the Welsh Government's Test, Trace, Protect strategy, and we will be retaining contact details of our customers, making them available to relevant public bodies as necessary. By booking with us, you will be consenting to us collecting and using your personal information for this purpose. Unless needed by public health bodies, all contact-tracing data will be securely destoryed 21 days after collection.
Where do I board the train?
Furnace Sidings. At present all passengers must begin and complete their journey at Furance Sidings.
Can I start or end my journey at another station?
No, sorry. As part of our new COVID arrangements all passengers must begin and complete their journey at Furnace Sidings.
How long does the journey take?
50 minutes. The journey will last for approximately 50 minutes from departing Furance Sidings to your arrival back at the station.
Do I have to wear a face covering?
In carriage corridors. At present the law requires face masks/coverings to be worn when travelling on trains in Wales. However, if you are only travelling with your family/extended bubble then you may remove your mask/covering whilst inside your private compartment.
Can I alight at Whistle Inn/Blaenavon High Level to stretch my legs?
Whistle Inn Halt:
Are trains serving Big Pit Halt?
Not at present. Unfortunately, given the increased operating costs (both financial and in terms of volunteer hours), we regret that trains will not be operating to Big Pit Halt. Intending visitors for the Big Pit National Coal Museum of Wales should access this attraction via alternative means.
Will the tea-room and giftshop be open?
The Firemans Shovel Tea-room:
Are the toilets open?
Yes. However, please be aware that space is limited, and you may have to join a short queue before using them.
Can I wait inside the station before my train?
In the immediate station area. Due to the relatively confined nature of the station building, we ask those waiting around and purchasing refreshements from the tearoom to do so outside. This will help us to maintain social distancing.
Can I bring a picnic?
Yes. We have benches located around the Furnace Sidings station site. Feel free to use these for your picnic, ensuring that your group maintains a safe social distance from others at all time. Please dispose of any litter in the bins provided, or take it home with you.
Can I bring my dog?
Yes! Well-behaved dogs are welcome and travel for free. Just please keep them off the seats - dog hair isn't easy to get out of our heritage upholstery!
Can I bring my elephant?
Cuddy toy elephants are certainly welcome! However, we regret life-sized elephants aren't permitted on our trains at this moment in time.