This year we’ve had to make some changes to our usual Steam Santa Specials services to help keep you and our volunteers safe.

There will be three main changes.

  • To help ensure the health of our more at-risk volunteers, different volunteers from usual will be playing Santa and Mrs Claus this year. Both have covered for ‘the real Santa’ in the past, receiving equally positive comments from children and adults alike.

  • Unfortunately, the previous lockdown uncertainty meant that it was too late for us to send individualised present requests to Santa’s elves. As a result, rather than larger individualised presents, every child will receive a more generalised goody bag this year.

  • Santa and Mrs Claus will visit families in their own private compartments, not a dedicated grotto. To comply with social distancing regulations, they and their elves cannot enter inside the compartments themselves. However, they will speak to children, serve you refreshments and pose for photographs from the open door.

In light of the above changes, for 2020 we’ve reduced the price from £15 per person to £10 (based on a compartment of 4 people). Despite the challenges posed by COVID-19, our volunteers are doing everything they can to provide some joy at the end of what’s been a difficult year for us all.

If you have any further questions about changes this year, please email