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Frequently Asked 

Questions

Can I bring my dog on the train?
Yes, well behaved dogs on leads are welcome. We do ask that you keep them off the carriage seating however.

Can I volunteer with the railway?
We welcome new volunteers regardless of skill level. 
Minimum age for volunteers is 12 years

There is more information on the volunteering page of this website.

When is the railway running?
The railway operates every weekend between April and September.
Additionally we run on selected Wednesdays during July and August.
We also operate on most Bank Holidays.

When can I book tickets for the Ghost Train and Santa Specials?
Due to the popularity of these two events we delay the time that tickets can be purchased.
The tickets for the Ghost Trains go on sale in September.
The tickets for the Santa Specials go on sale in October.
Tickets for both events are sold on a first come basis, there are no priority bookings.

Can you place me on a reserve list for tickets please?
Unfotunately we do not operate reserve lists for tickets.
We use Ticketsource for management of ticket sales and availabilty will show on the relevant booking page.

Do you offer discounts for carers?
One carer may travel free for each full fare paying passenger.
However we do require proof of carer status when you arrive at the station.

Why can't my sat nav find you?
Due to our location the postcode as designated by the post office will lead you to a dead end lane.
Sat Nav users should use NP4 9SF, this will direct you to the road junction on the B4248 between Blaenavon and Brynmawr. The railway is signposted at this road junction at Garn Yr Erw, look for the steam locomotive symbol on the brown tourist sign .

Can we visit the locomotive sheds?
This may be possible depending on available volunteers to take you around the yard.
There is no additional charge for fare paying passengers to visit the yard although we do accept donations.
The yard compound is an active working area so great care must be taken.
Please observe the instructions of the volunteer at all times.
The yard has many obstacles and is very uneven in places so unfortunately is not suitable for less able people or wheelchair users.

I have bought tickets and need to cancel or I failed to turn up, can I have a refund?
Refunds are only available providing you have taken out ticket payment protection when booking with Ticketsource. See our terms and condtions of booking page.

Can we have a group discount?
Discounts are available on a sliding scale of over 10, over 20 and over 30 people on standard running days only.
Contact us if you wish to enquire about a group booking.
Group discounts cannot be used with any other offers or discounts.

Why are steam locomotives taken out of service after a period of time?
Steam locomotives are very complex engines and due to their very nature have to undergo a full boiler inspection every ten years. This includes the locomotive being completly dismantled, inspected, repaired and examined again before they can return to service.
This is a very time consuming and costly exercise.

Do you have wheelchair access on your carriages?
As at January 2024 we have very limited access for wheelchair users.
However it is hoped that during the latter end of 2024 one of our refurbished cariages will be back in service.
This carriage will have excellent access for wheelchair users with extra wide doors and an inclusive area in the main body of the carriage. Our carriages date back to the early 1960s when wheelchair access was not really consi
dered.
 

How long is the line?
Including the Big Pit Branch the line is 3.1 miles long.

 

How long does the journey last?
On a standard running day the return journey lasts approximately 55 minutes.
This includes the time when the locomotive has to run around the carriages at Blaenavon High Level.

Are there toilets on board the train?
Unfortunately there are no toilets on the train but facilities are available at both Furnace Sidings and Blaenavon High Level stations.

How old do you have to be to book a footplate ride?
Footplate rides are only available to persons over the age of 18.

Are you going to extend the line?
Our long term plan is to extend the line, northwards to Waunavon and southwards towards Varteg.
There are a number of logistical issues to be overcome before we can do either but it is likely we will extrend towards Waunavon first.
Have a look at our development plan.

When is the locomotive 'JESSIE' coming back?

Jessie is currently undergoing its 10 year overhaul/maintenance.
It is hoped that it will return to service at Blaenavon during the early part of the 2024 season.
When it returns it will be sporting a brand new livery that will sure to impress.

Do you accept donations for the raliway?
Our railway welcomes donations large or small, we are a voluntary organistation so every penny helps.
You can donate online or at the railway during your visit.


If you have any questions that are not answered here then please use our contact us page.

 

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